Screen shows paper Jam in Automatic Document Feeder

[DaveG1955]

Screen shows false error message stating paper jam in Automatic Document Feeder. I haven't used the ADF and no paper in it. Now I can't print documents from computers. This message came after a short house power shutoff and on. 

[Kumar0307]

@DaveG1955, Welcome to the HP Support Community! I’m here to help.

I understand you have a false paper jam error on the printer. Kindly perform the steps mentioned in this document - Automatic document feeder does not pick paper or feeds too many sheets

Also, Paper Jam Error

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[regal4246]

Don't know if this will help you, but after struggling for 4 days with my HP 9015 and the ADF error that would not clear, I finally used my spray can of compressed air dust remover - and it worked! It may be worth a try since it's significantly cheaper than a new printer! I'm not a technician just an HP user looking for answers for problems.