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jggreene
Level 2
17 10 0 0
Message 1 of 4
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Sending out multiple blank pages

HP Recommended
HP photosmart 6520
Microsoft Windows 10 (64-bit)

Printer sends out a series of separate single blank pages after the initial printed page.

There is also a slight tick noise and the pages are very slightly buckled at the leading edge.

No paper jam though it had initialy been suggested and cleared.

Thank you for any help.

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,029 10,003 702 793
Message 2 of 4
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Hi @jggreene,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain white paper in the tray.

  2. On the printer, touch Settings, touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

Also, try the steps in the document -A 'Paper Jam' Error Displays

 

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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jggreene
Author
Level 2
17 10 0 0
Message 3 of 4
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Thank you for your help.

Matters went from bad to worse and I now decided to replace the printer with anothe HP model.

Your suggestions would have been valuable but perhaps another time.

JG

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Jay_G24
HP Support Agent
HP Support Agent
10,029 10,003 702 793
Message 4 of 4
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I respect your decision.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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