Set up DJ2720e showing E4

[Faithfully1]

Have just set up a brand new printer yesterday and it just keeps showing E4 I have tried everything I have found online, even reset nothing works and it has not had any paper in it. Help please before I give up and return it, will be very grateful for any advice thank you 

[Treeko]

Hi @Faithfully1 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Faithfully1]

Thank you for your reply sadly none of the stages has worked. However I received a replacement tonight. And I will be setting that up tomorrow and hopefully this one will work. I will update afterwards.

[Faithfully1 · Accepted solution]

New printer all set up and working perfectly. Thank you for your time and help.

[Elch90]

I‘ve exactly the same problem. Am I right if I guess your solution was a new printer? So there is no one who can fix this problem? 

[Faithfully1]

I tried everything including the advice above. I could not get it to work. So yes I returned for a replacement and the new printer words as it should. I have been able to link my chrome book, phone with it. That didn't work on the first one. I have printed well over 100 pages and not had any problems. So if you have a new printer I would suggest that you return and get a replacement.

[Faithfully1]

The only other thing you can try is follow the link that the HP posted further up in the chat. It didn't work for me but it might work for you.