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Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP ENVY Photo 7800
macOS 11.0 Big Sur

Severe paper jam; cannot remove pages; only an edge strongly held by printer’s mechanics are visible.

3 REPLIES 3
HP Recommended

HP ENVY Photo 780” driver version 3.0

I am afraid fhat I will have to junk this printer snd buy a new one.

HP Recommended

I’ve already done this

HP Recommended

Often if you floss the mechanism you can work the jam out. Flossing entails taking a stiffer thin cardboard or stiff mylar about 1-2 inches wide and forcing it through the paper path, in the direction of normal travel. Never go backward as this can damage flags. 

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