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The paper goes in a certain way, sometimes not straight, but doesn't feed all the way.

3 REPLIES 3
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Remove the paper from the printer and inspect the printer's interior from above for a foreign object that is probably causing paper skew.




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Thanks. There's definitely no paper in there. It takes the paper initially and then stops, but keeps on "printing" and doesn't register as a jam.

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@Patsy271

 

Welcome to the HP support community.

 

i understand that you are getting a paper feed issue, I am glad to assist you.

Clean the paper feed rollers manually

  • Use a long cotton swab to clean the rollers inside the printer.
  • Turn off the printer, and then disconnect the power cord and any other cables.
  • WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  • Raise the input tray, and then lift and hold the input tray shield.
  • CAUTION:Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
  • Look into the open input tray, and then find the gray paper pick rollers.
  • Photo: paper pick rollers
  • Dampen a long cotton swab with distilled water, and then squeeze out any excess water.
  • Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  • Allow the rollers to dry for 10 minutes.
  • Reconnect the power cord and any other cables to the rear of the printer.
  • Turn on the printer.

Refer to this HP document for further assistance:- click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.