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HP Recommended
HP OfficeJet Pro 9014 All-in-One Printer

Hello,

Title says it all, I snapped the encoder strip of my HP officejet pro 9014 - the left side of the encoder when facing the printer. he right side is still attached.

 

The little hook at the end of the encoder is broken and the metal hook it is normally attached to fell inside the printer. I read that you could "redo" the encoder hook with strong tape so I will give this a try. Also found a how to open the printer with torx screwdrivers.

 

IF all fails what are my options as it is now out of warranty? I also can't find the proper 1KR42-80005 online. I'm in the UK.

Feels a bit frustrating to throw an entire printer away when only a super tiny piece of plastic is broken.

 

Thanks a lot for your help!

Philippe

 

1 REPLY 1
HP Recommended

Hi @Philippe1979,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 9014 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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