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‎01-01-2023 11:12 AM - edited ‎01-01-2023 11:13 AM

HP Recommended

Printer jammed with cardstock paper (it never could handle cardstock above a 90 g/m, even with “thick paper” selected).   I cleared the jam and now the rollers squeak horribly when printing on regular paper.  Do I need to clean them; and if so, how?

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1 REPLY 1

‎01-04-2023 08:18 AM

HP Recommended

Hi @SpaceSam,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a hardware issue. 

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Elohi_NR
I am an HP Employee
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