Status:Deleting

[Yerin]

So I've recently bought new ink for my hp Deskjet Ink advantage 2337 so I can finally print thing I need but when I plug it to my computer then do some stuff then print the status would say that it's Deleting And I'm really confused so I checked the status from an app it said it was offline but I was open. So I tried everything I can do but it wouldn't work. I tried tutorials and stuff and it still wouldn't work please help me I really need to print something important.

[A_Gayathri]

Hi @Yerin, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your hp Deskjet Ink Advantage 2337. 
I suggest you follow these troubleshooting steps 
 

hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right-click it and select the properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[A_Gayathri]

Hi @Yerin, 
We are waiting to hear from you so that we can proceed further. Please write back when time permits, and we will be more than happy to assist you. Thank you. 

Take care and have a great day ahead. 

Gaya1239 – HP Support.