Stuck printer

[Groden]

The paper keeps getting stuck and we cannot fix it.

[VikramTheGreat]

Hi @Groden,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for letting me know—paper jams can be frustrating! Let’s go through a step-by-step guide to help you clear the jam and prevent it from happening again.

Step 1: Turn Off and Unplug the Printer

• Power off the printer and unplug it from the wall.
• This prevents any moving parts from causing injury or further damage.

Step 2: Remove All Paper Trays

• Gently pull out the input and output trays.
• Check for any jammed or crumpled paper inside.

Step 3: Open All Access Doors

• Open the main access door (where you change ink cartridges).
• Also, open the rear access door or duplexer (if your model has one).
• Look for any torn pieces of paper or debris.

🔍 Use a flashlight if needed to check deep inside.

Step 4: Gently Remove Jammed Paper

• Pull paper slowly and evenly in the direction of the paper path.
• Avoid tearing it—leftover scraps can cause future jams.

Step 5: Check the Rollers

• Look for dusty or worn rollers—they can cause feeding issues.
• Clean them with a lint-free cloth lightly dampened with water.
• Let them dry completely before closing the printer.

Step 6: Reload Paper Properly

• Fan the paper stack to prevent sticking.
• Don’t overfill the tray—check the paper guides are snug but not tight.

Step 7: Plug In and Test

• Plug the printer back in and power it on.
• Try printing a test page.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support