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HP Recommended

My Hp Tango printer will only print on 8 1/2 × 11 and whenever I try to print a 4×6 picture it says there is a jam . It will jot pull the paper through 

3 REPLIES 3
HP Recommended

Hi @Bunniesrfun89

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try this and see how it goes. 

 

Open and close the paper tray, there it will show on the screen the paper size.

Click on Modify and change the paper size to US Letter and the paper type to plain paper, then check for any differences.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Bunniesrfun89,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Bunniesrfun89,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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