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Jkc3
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The cartridge cradle is stuck all the way to the right. Also says paper jam but there is not.

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Office jet pro 6978

Cartridge cradle is stuck to the right. Also says paper jam but there is not a paper jam. 

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KrazyToad
HP Support Agent
HP Support Agent
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@Jkc3

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05079673 and keep me posted how it goes

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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