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Liz1880
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Message 1 of 2
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The ink tray will NOT move from right side of printer so I can refill it. ( HP Office Jet Pro 8025)

HP Recommended

The ink tray will not move from the right side of the track.  I've tried shutting it down, unplugging, etc, trying to move it gently and then not so gently 🙂 and can't get it to move.  Help please.  
Thanks

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Liz1880, Welcome to the HP Support Community! I’m here to help.

 

I understand the print carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Also, check for any jams inside the printer - A 'Paper Jam' Error Displays

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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