The lid of our HPNV Photo 7134 is jammed and we can not access the cartridges

[Sharjo]

The lid of our HPNV Photo 7134 is jammed and we can not access the cartridges. We do not want to force it and break something.

[A_Gayathri]

Hi @Sharjo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing a jammed lid issue with your HP ENVY Photo 7134 All-in-One Printer. 

Here are some steps you can take to try and resolve the issue without causing any damage:

• Power Off the Printer: Make sure the printer is powered off before attempting to resolve the jammed lid issue.
• Inspect for Obstructions: Carefully inspect the lid and the cartridge area for any visible obstructions or debris that might be causing the lid to jam. If you see anything, gently remove it.
• Check for Proper Alignment: Sometimes the lid can become misaligned, preventing it from opening smoothly. Try gently adjusting the position of the lid to see if it helps release the jam.
• Use Gentle Pressure: Apply gentle pressure while trying to open the lid. Avoid using excessive force as it might damage the printer.
• Refer to the Printer Manual: If you have access to the printer manual, consult it for specific instructions on how to deal with a jammed lid or access the cartridges safely.

Refer to this document: HP ENVY Photo 7134 All-in-One Printer

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support