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HP Recommended
Microsoft Windows 11

The orange paper jam light stays on, on my HPM29w printer.  I have tried all the suggestions, but it still stays on and will not print.  There is no paper jam and I have rebooted the wifi and the printer, several times.  ???  What next?

3 REPLIES 3
HP Recommended

Hi @Cherylp4,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If you have performed all the steps from this document and still having issues, then this printer might need service. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
HP Recommended

Thank you for your help.  As it turned out, the wifi was also off on the printer.  (no reason why).  I deleted then reinstalled the printer and it connected to wifi. It will now print.  But, the orange light is still on. No paper jam, so no explanation as to why that light is still on, but, it is printing now so I won't worry about the light for now.  Thanks again.  

HP Recommended

Hi @Cherylp4 

 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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