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The printer does not pick up the papier out of the tray.

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HP LasetJet CM1415fn
Microsoft Windows 10 (64-bit)

The printer does not pick up the papier out of the tray. I'm using normal paper 80gr/m2. This type of paper I have used for years. Now suddenly this problem occurs. If I use a different type of paper the problem is solved. I think that the rubber on the  roll wich pulls the paper into the printer is getting hard due to time. Is there any possibility to replace that roll?

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Welcome to the HP support community.


Clean the paper pick rollers under the cartridges or inside the paper tray area.

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. Depending on your printer model, use the flashlight to find the paper pick roller.

    Figure : Printers with the roller under the cartridges

    Printers with the roller located under the cartridges

    Figure : Printers with the roller above the input tray

    Rollers in the paper tray area
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord and cables, and then turn on the printer.

You can refer this HP support document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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