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WIDGEY
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Solved!

The printer will not take paper all the way into the unit.

HP Recommended
DESKJECT 2542 PRINTER
Microsoft Windows 10 (32-bit)

The print job starts, the paper gets drawn part way in but not all the way, printing commences but not on the paper!

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @WIDGEY,

 

I'd like to help!

 

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, try the steps in the document 'Out of Paper' Message Displays and Printer Does Not Pick Up Paper

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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WIDGEY
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Thanks, updating the firmware sorted the problem.

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Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
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That's great 🙂

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 

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