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12-30-2021 06:03 AM
There is a paper jam... I tried to print but the printer pulled many papers and it failed to print .
the appeared message is
event code: 13.09.14
12-30-2021 07:12 AM
Have you been able to remove all the jammed paper? In some cases a piece of paper gets wrapped around the fuser and this can be hard to see and impossible to remove without major disassembly of printer. Removing the toners and paper tray and then turning printer on one side can help to spot bits of paper in the paper path.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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