There is a problem with the printer or print system. turn the printer off then on. If you continue

[Gary278]

There is a problem with the printer or print system. turn the printer

off then on. If you continue to get this message contact HP. 0x6100004a

[Raj_05]

Hi @Gary278,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It looks like you're experiencing an error message related to your HP printer. The error code "0x6100004a" typically indicates a hardware issue or a problem with the printer's internal components. Here are some steps you can try to resolve the issue.

Turn Off and On:

• Turn off both your printer and your computer.
• Wait for a few minutes.
• Turn on the printer first and then the computer.

Check for Paper Jams:

• Make sure there are no paper jams inside the printer.
• Check the paper path and remove any stuck paper.

Check Ink or Toner Cartridges:

• Ensure that the ink or toner cartridges are properly installed.
• If the cartridges are low or empty, replace them.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for a few minutes.
• Plug the power cord back in and turn on the printer.

Update Printer Firmware/Driver:

• Ensure that your printer has the latest firmware installed. Check the HP website for updates.
• Make sure you have the latest printer drivers installed on your computer.

Check for Software Conflicts:

• Sometimes, conflicts with other installed software can cause printer issues. Try printing after disabling unnecessary background applications.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support