Create an account on the HP Community to personalize your profile and ask a question
08-08-2022 08:45 AM
I had a jam in my paper tray 1. I was able to clear the jam but the trays wouldn’t push back in. I’m trying to get them in jammed I removed both trays. Now they won’t go back in an the toner drawer is also jammed. It appears to be on the left side of the printer. Any suggestions or resources for repair?
08-11-2022 08:29 AM
Welcome to the HP Support Community.
You could take it to any local authorized service center.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
08-20-2022 07:20 PM
Please post a picture of your printer. Tray one is typically a drop down tray not a pull out tray. Common issue when Tray 2 is removed is a forgetting to push the duplex tray back up into position after dropping it to check for jams in the tray 2 cavity.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Didn't find what you were looking for? Ask the community