• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Locked

‎08-08-2022 08:45 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

I had a jam in my paper tray 1. I was able to clear the jam but the trays wouldn’t push back in. I’m trying to  get them in jammed I removed both trays. Now they won’t go back in an the toner drawer is also jammed.  It appears to be on the left side of the printer. Any suggestions or resources for repair? 

Category:
2 people had the same question
2 REPLIES 2

‎08-11-2022 08:29 AM

HP Recommended

@Luetta1

 

Welcome to the HP Support Community.

 

You could take it to any local authorized service center.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎08-20-2022 07:20 PM

HP Recommended

Please post a picture of your printer. Tray one is typically a drop down tray not a pull out tray. Common issue when Tray 2 is removed is a forgetting to push the duplex tray back up into position after dropping it to check for jams in the tray 2 cavity. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.