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‎01-29-2025 02:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

**Problem Description:** The top drawer (paper tray) of the **HP Color LaserJet Pro MFP M479fdw** does not close completely. When attempting to push the tray in, it stops short of fully locking into place, leaving a visible gap. This issue may cause paper feed errors, misalignment, or printer warnings related to the tray. How would I go about getting this fixed? Or if this is even fixable or replaceable? and yes my warranty is expired  

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1 REPLY 1

‎01-29-2025 04:15 PM

HP Recommended

Most common cause is having the tray in legal mode. Remove the tray, squeeze the circled blue lever and push the tray from the front and back while hold the lever and the tray will shrink down to letter size and not stick out of the printer.

 

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