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11-23-2020 10:08 AM
I entered an old piece of paper into the document feeder scanner, but its old edges got stuck and jammed the document feeder. I tried to pull it out but it tore. Now it's stuck and I can't release it. How do I remove it?
11-23-2020 12:21 PM
Best method is to get a piece of mylar, I use a small thin ruler, and push it through the paper path in the direction of travel. Never pull backwards as you can damage sensors or flags.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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