cancel
Showing results for 
Search instead for 
Did you mean: 
Rachx
New member
1 0 0 0
Message 1 of 2
107
Flag Post

Tray empty or open but it’s not!

HP Recommended
HP OfficeJet Pro 7720

Hi there.

 

wondering if anyone can help me I have the OfficeJet Pro 7720 Inkjet printer and it keeps saying that the tray is empty or paper. I have put paper in and out, checked tray, turned it on and off, took power supply cable out and waited 60 seconds and still nothing! 

help please 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
17,914 17,891 1,451 1,421
Message 2 of 2
Flag Post
HP Recommended

@Rachx, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Out of Paper' Displays, Printer Does Not Pick Up Paper and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation