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‎12-02-2023 10:43 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Trying to FIX printer due to printhead slamming from side to side, carriage location ribbon still attached.

Category:
1 person had the same question
3 REPLIES 3

‎12-05-2023 07:27 AM

HP Recommended

Hi @kenblaze,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎12-05-2023 03:22 PM

HP Recommended

Problem solved, opened printer and locator ribbon was not tracking thru the sensor. Put ribbon back in place and all is working good so far. Thank you for asking......KB

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‎12-06-2023 09:54 AM

HP Recommended

Hi @kenblaze,

 

That's great news! Appreciate it. take care and keep us posted if anything in the future. 

Nal_NR-Moderator
I am an HP Employee

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