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12-03-2021 09:39 AM
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The "Thicker paper" must be a supported Paper Size / Type and Weight as listed in the Printer Specifications.
Example Category Product Information > Topic Specifications
Media weight supported (metric)
A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
There is a bit to the "how-to" side.
Much depends on the printer model (and what it supports), the content type, whether the printer is aware of the paper size/type, the software or application you are using to view and submit the job, And the Settings used to configure the job.
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Printer - one of:
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