Unable to clear jams

[SallyFB1]

HP envy 5540 unable to print. It jams. No paper caught. Have tried all options without success. Can you help?

[Kumar0307]

@SallyFB1, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print. Kindly perform the steps mentioned in this document - Paper Jam Error

Check if the paper is loaded correctly, refer to - Loading Paper, Envelopes, and Cards

Make sure you are using compatible paper.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!