Unable to clear paper jam error, error message 0x6100004a. Need service

[RD1813]

There is no paper jam, but the error won’t clear. Unable to use printer. Display shows printer failure error 0x6100004a

[Raj2111]

Hi @RD1813 

Welcome to the HP Support Community!

I understand that you are getting 0x6100004a error, I am glad to assist you

Meanwhile

Clean the ink cartridge vents and contacts

Gather the following materials:

A pin to clean any clogged vents

A clean, lint-free cloth

A clean, dry cotton swab

Distilled or bottled water

   CAUTION:

Do not use tap water because it might contain contaminants that can damage the printhead.

Turn on the printer.

Open the ink cartridge access door.

To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.

Figure : Example of removing an ink cartridge from the printhead

1. 

Place the ink cartridges on a clean piece of paper with the ink opening pointing up.

   CAUTION:

Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

If an orange tab is attached to any ink cartridge, remove it.

Figure : Example of the orange tab

1. 
2. Examine the vent area located on top of the ink cartridge, next to the HP logo.

Figure : Example of the vent area

1. 

If any of the ink cartridges have clogged vents, use a pin to clean the vents.

Figure : Example of a clogged vent

1. 

Figure : Example of a clean vent

1. 

Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.

Figure : Example of the copper-colored contact on the ink cartridge

1. 

Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge down and forward until it snaps into place.

Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.

Figure : Reinserting the ink cartridge into the correct slot

1. 

Figure : Example of snapping the ink cartridge into place

1. 

Run your finger along the top of the ink cartridges to make sure none of them protrude.

If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.

Close the ink cartridge access door.

Check the printer control panel display for the error message.

Manually clean the printhead

Gather the following materials:

A clean, lint-free cloth

A clean, dry cotton swab

Distilled or bottled water

   CAUTION:

Do not use tap water because it might contain contaminants that can damage the printhead.

Open the ink cartridge access door.

To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.

Figure : Example of removing an ink cartridge from the printhead

1. 

Place the ink cartridges on a clean piece of paper with the ink opening pointing up.

   CAUTION:

Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

Lift the latch handle on the ink carriage until it stops.

Figure : Lifting the ink carriage latch handle

1. 

Lift up to remove the printhead from the ink carriage.

Figure : Removing the printhead

1. 

Review the three areas of the printhead that need to be cleaned.

Figure : Example of the three areas to clean on the printhead

Plastic ramp on the side of the ink nozzles

Edge between nozzles and contacts

Electrical contacts

Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area from the bottom to the top until no new ink shows on the cloth.

Use as many fresh, lightly dampened, lint-free cloths as necessary.

Figure : Cleaning the electrical contacts

1. 

Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts.

Figure : Cleaning the edge of the printhead

1. 

Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides, away from the nozzles.

Figure : Cleaning the printhead ramps

1. 

Wipe the previously cleaned areas dry with a dry, lint-free cloth.

Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area inside the printer from bottom to the top until no new ink shows on the cloth.

Use as many fresh, lightly dampened, lint-free cloths as necessary.

Figure : Cleaning the electrical contacts inside the printer

1. 

Wipe the electrical contact area dry with a dry, lint-free cloth.

Make sure the ink carriage latch handle is up, then reinstall the printhead.

Figure : Reinstalling the printhead

1. 

Carefully lower the ink carriage latch handle.

Figure : Lowering the ink carriage latch handle

1. 

Reinsert the ink cartridge into the matching letter and colored dot slot, then push the ink cartridge down and forward until it snaps into place.

Figure : Example of sliding the ink cartridge into the correct slot

1. 

Figure : Example of snapping the ink cartridge into place

1. 

Run your finger along the top of the ink cartridges to make sure none of them protrude.

If any ink cartridges protrude, then press down firmly until each ink cartridge snaps into place.

Close the ink cartridge access door.

Check the printer control panel display for the error message.

You can refer this HP Document for more assistance: click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,