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JBstorm
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Unable to print single check or envelope

HP Recommended
HP Officejet Pro 8025
Microsoft Windows 10 (32-bit)

Desperately trying to print single checks.  The printer keeps "eating" them.  I've tried changing the setting to "envelope #10" as this is most close to the size I'm printing and still "eating" the checks.  Please help, patience running out since I'm wasting numerous single checks.

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Dragon-Fur
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@JBstorm 

 

Single paper checks and envelopes are different animals.

The Media (paper type) is different for one and the other.

 

For example, if the printer is expecting an envelope (two layers) and you toss in a single sheet of thinner paper, the printer might indeed eat the paper.

 

 

Other areas of possible concern include:

1) The check is smaller than the smallest custom paper size in the height direction (unlikely).

2)  Printer dislikes the idea of stacking one sheet of paper in the tray - it confuses the operation.

3) "Close" is not close enough and you should be using a custom paper size form.

4)  The printer has no idea what you are doing with the paper type and the paper size.

 

 Product Specifications for the HP OfficeJet Pro 8025 All-in-One Printer (1KR57A)

Paper Handling

Partial Excerpt

Media sizes supported (metric)
A4; A5; A6; B5(JIS); Executive; Index card 3.5 x 5 in; Index card 4 x 6 in; Index card 5 x 8 in; Index card A4; Index card Letter; 3.5 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Letter; Statement; Envelope #10; Envelope C5; Envelope C6; Envelope DL; Envelope Monarch; Card Envelope 4.4 x 6 in; Hagaki; O**bleep**u Hagaki; Japanese Envelope Chou #3; Japanese Envelope Chou #4
Media sizes supported (U.S. standard)
A4; A5; A6; B5(JIS); 6 x 8 in; Executive; Index card 3.5 x 5 in; Index card 4 x 6 in; Index card 5 x 8 in; Index card A4; Index card Letter; 3.5 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; 8.5 x 13 in; Letter; Statement; Envelope #10; Envelope C5; Envelope C6; Envelope DL; Envelope Monarch; Card Envelope 4.4 x 6 in
Media sizes, custom (metric)
Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)
Tray 1: 3 x 5 to 8.5 x 14 in
Media types
Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)
60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)
Plain paper: 16 to 28 lb, Bond
Borderless printing
Yes (up to 8.5 x 11 in, 216 x 279 mm)

 

 

How to document:

Creating Custom Paper Sizes

 

and

User Guide

Section Load Paper

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences - Windows

 

  1. Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

 

 

and

Print Driver Settings Guide (Windows)

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8025 All-in-One Printer 

 

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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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