Unable to remove a paper jam that is not visible

[RhondaK65]

Hp smart tank plus 650 series

[Kuroi_Kenshi]

Hi @RhondaK65,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Paper jams can occur in various parts of the printer. If you cannot locate jammed paper in one area, proceed to check other areas.

Input Tray:

• Remove any loose or jammed paper accessible from this tray area.
• Use both hands to pull out any sheets to prevent tearing.
• Inspect for any torn pieces or foreign objects inside the tray.

Output Tray:

• Check and remove any jammed paper visible from the output tray.
• Use both hands to pull out any sheets to prevent tearing.
• Remove any torn pieces or foreign objects inside the tray.

Inside the Printer:

• Open the printhead access door by first opening the front door.
• Remove any jammed paper accessible from within the printer.
• Inspect for any other torn pieces or foreign objects inside.

Underneath the Printer:

• Turn off the printer and disconnect the power cord.
• Carefully set the printer on its back to avoid ink leakage.
• Inspect the cleanout area and remove any paper from there.

Automatic Document Feeder (ADF):

• Lift the cover and remove any jammed paper from the ADF rollers.
• Remove any torn pieces or foreign objects inside the ADF.

Here’s a visual illustration for reference:

I hope this helps.

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Best regards,