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HP Recommended
HP OfficeJet 8015e All-in-One Printer

This HP OfficeJet 8015e device, cannot print a Print Status report from the printer's panel. It cannot maintain a stable wifi connection. It cannot make a copy. It cannot connect to the wifi devices in this household I have spent many hours working with tech support at HP Instant Ink (telephone tech support). They have had control of my computer, they have had control of my phone. The last tech support agent ran the same diagnostics 5 or 6 times in a row and could not resolve this issue. This printer is under warranty. I want to move forward with getting a refund and after I do that, I will consider purchasing another HP printer.The words above: "Print Statues" are read on the printer's small screen. I believe that due to space limitations, the meaning is: Printer Status (not Print Status).

 

Thanks.

1 REPLY 1
HP Recommended

@notku 

 

Welcome to the HP English Community --

 

I might not understand what you are asking of us.

The HP Community cannot process any service requests -- we are not HP Support.

 

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Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

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Important

  • HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

 

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HP Support  HP World-Wide Support

In-Warranty product case submission

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NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

 

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Reminder for all who are reading

Please do not post text or images on our public website that includes any private information.

What?'

Doing so is an invitation to those who might use the information to trick you with lies and schemes (scammers).

Who?

Bad people troll the Internet looking for ways to obtain your information - don't just hand it out to thieves.

Thanks.

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Thank you for participating in the HP Community --

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.