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‎06-28-2022 05:08 PM - edited ‎06-28-2022 05:08 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277c6
Operating System: macOS 10.12 Sierra

We are getting a CP.50 error message and the paper kept jamming in our printer. I searched the forum and saw that it said to restart the printer, take out each toner and put them back in one at a time. We restarted the printer took out each toner and put them back in one at a time. Now we are getting black spots on our papers and the error message. Can someone please help us with this? 

1 REPLY 1

‎07-03-2022 02:20 PM

HP Recommended

Not familiar with a CP.50 error.  If your control panel displays a 50 service error, the 50 service error is a fuser error.  You will have to remove covers and replace fuser.  Fuser unit is on the rear side above rear door.

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