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Weight of photo paper

HP Recommended
HP Envy 5530
Microsoft Windows 10 (64-bit)

I have read on HP sites that this printer supports photo paper of 280gm/m2 but I have tried to use HP Everyday Photo Paper of 200gm/m2 but it will not feed or jams. Why?

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HP Recommended



Photo paper
Up to 280 g/m² (75 lb bond)


"Jams" caused by the weight of the paper might include

  • Not correctly setting the Media type in the printer dialog (preferences / shortcuts)
  • For those printers that support the feature:  Not having set the Media on the printer panel


What else?

Jams can also be caused by printer error, a dirty printer, or worn parts.



Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

 'Paper Jam' Error





Printer Specifications for HP ENVY 5530, DeskJet 4510 Printers


 User Guide


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5530 e-All-in-One Printer series 


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