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‎07-02-2024 09:04 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP Envy  6055 printer will not move a printed document. When I do a test, a blank sheet comes out. Paper jam continues to be shown on computer screen. I have opened up the printer and removed the piece in front of the rollers as well as moving the plastic “comb like” part forward. I did remove all paper. Still nothing is being printed.  Green light under print comes on after unplugging and plugging in,  purple, pink, blue, green, orange light flashes on left circular light button while white 0 in middle, and white light on right circular button. Please help!

thanks!

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