When I use specialty brochure paper or card stock - get error that there is no paper in tray

[Janadele]

HP inkjet 8020e PCL-3   When I put in specialty brochure paper or card stock it will not print and I get this message: 

Maker sure paper is loaded and is below paper tray stack tab or line shown on tray.  Have not had trouble until about a month ago and I bought this printer in February of 2021.  Can you help as I like to make bookmarks and use card stock and brochure paper.  Thank you, Jan   

[Dragon-Fur]

@Janadele 

Welcome to the HP Community.

If the specialty paper has always worked but no longer works,

Consider > Printer might need maintenance (a good cleaning).

Part of this service is to Reset the printer as described in the document.

 Paper jam error

=================================================================================

What else?

It is possible that - along with the maintenance - that completely removing the tray(s) from the printer and then putting the tray(s) back into the printer might help.

Important

After you change the paper / reload the paper / reload the Trays,

Alert the printer to the Paper Size & Type - Tray and Paper Management

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

=================================================================================

Less likely but worth checking

Make sure the paper settings are still correct in the printer software / Printing Preferences

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

=================================================================================

Printer Software

Also worth trying

Consider

Uninstall the full driver printer software from Control Panel > icon view > Programs and Features

Restart the computer

Install a fresh copy of the full driver printer software

How-to Video - Install Full Feature Software / full driver printer software

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

References / Resources

Product Specifications for the HP OfficeJet Pro 8020 All-in-One Printer (1KR62A)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8020e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 HP+ Printers – HP Store / Information

 HP+ Printers

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"