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01-08-2022 01:32 PM - last edited on 01-08-2022 02:20 PM by MarcusC
HP inkjet 8020e PCL-3 When I put in specialty brochure paper or card stock it will not print and I get this message:
Maker sure paper is loaded and is below paper tray stack tab or line shown on tray. Have not had trouble until about a month ago and I bought this printer in February of 2021. Can you help as I like to make bookmarks and use card stock and brochure paper. Thank you, Jan
01-08-2022 04:21 PM
Welcome to the HP Community.
If the specialty paper has always worked but no longer works,
Consider > Printer might need maintenance (a good cleaning).
Part of this service is to Reset the printer as described in the document.
It is possible that - along with the maintenance - that completely removing the tray(s) from the printer and then putting the tray(s) back into the printer might help.
After you change the paper / reload the paper / reload the Trays,
Alert the printer to the Paper Size & Type - Tray and Paper Management
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management
Less likely but worth checking
Make sure the paper settings are still correct in the printer software / Printing Preferences
Set the Preferences – Windows
- This section is not applicable to Mobile Printing.
- Access to the complete Printer Preferences requires having installed the Full Driver printer software.
- The printer should be selected as the default and current printing device.
- Printing Preferences are available directly from the driver.
- Printing Envelopes? See NOTE
Control Panel > icon view > Devices and Printers
Right-Click on your printer > Printing Preferences
- When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.
- No Size? If the size of the Paper Size is not included in the Drop-down list, consider / try: Create a Custom Paper Size Form. Reference: HP Printers - Creating Custom Paper Sizes
NOTE >> Word > Mailings > Envelopes :: Preferences and Envelopes
Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign.
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
Also worth trying
Uninstall the full driver printer software from Control Panel > icon view > Programs and Features
Restart the computer
Install a fresh copy of the full driver printer software
How-to Video - Install Full Feature Software / full driver printer software
References / Resources
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Printer and service
>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ Printers – HP Store / Information
HP+ > Benefits, Requirements, Your Responsibilities
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