• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎03-21-2022 10:43 PM - last edited on ‎03-24-2022 08:09 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

When switching from single sided to duplex printing, the margins change and go to the original default and not the custom margins that I have set. I have been using the same excel spreadsheet for years printing on both sides of the page without any issues until a few weeks ago. To my knowledge, nothing has changed on the computer or printer that might cause the problem.

 

I am using an HP OfficeJet Pro 8720. My operating system is Windows 11 and it is up to date. 

 

I have used the HP Print and Scan Doctor to insure all drivers are up to date and no issues were found. Any help would be greatly appreciated.

Thank you, JB

1 REPLY 1

‎03-26-2022 07:27 AM

HP Recommended

@JB2K, Welcome to the HP Support Community! I’m here to help.

 

I see that the margins change while printing on both sides. Do you use the HP Smart app to print or do you directly print from Excel?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.