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03-21-2022 10:43 PM - last edited on 03-24-2022 08:09 AM by GaboM
When switching from single sided to duplex printing, the margins change and go to the original default and not the custom margins that I have set. I have been using the same excel spreadsheet for years printing on both sides of the page without any issues until a few weeks ago. To my knowledge, nothing has changed on the computer or printer that might cause the problem.
I am using an HP OfficeJet Pro 8720. My operating system is Windows 11 and it is up to date.
I have used the HP Print and Scan Doctor to insure all drivers are up to date and no issues were found. Any help would be greatly appreciated.
Thank you, JB
03-26-2022 07:27 AM
@JB2K, Welcome to the HP Support Community! I’m here to help.
I see that the margins change while printing on both sides. Do you use the HP Smart app to print or do you directly print from Excel?
Keep me posted.
I am an HP Employee
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