While feeding paper, paper slip and not feeding properly.

[abhi7uday]

While feeding paper, paper slip and not feeding properly. Top end cut because of this and wide border in bottom. 

[A_Gayathri]

Hi @abhi7uday ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a paper-feeding issue with your HP Smart Tank 670 All-in-One printer. Here are a few steps you can try to resolve the issue:
 

1. Check the Paper Type and Quality:

• Ensure you're using the correct paper type and size for your printer. Low-quality or wrinkled paper can cause feeding issues.
• Use fresh, smooth paper without any tears, wrinkles, or folds.

2. Check the Paper Alignment:

• Make sure the paper is aligned properly in the input tray.
• Adjust the paper width guides so that they lightly touch the paper stack, but don't press too tightly, as this can cause paper jams.

3. Fan and Reinsert the Paper:

• Remove the paper from the input tray and fan the edges to separate the sheets, then reload the stack.
• Ensure that the stack is not above the maximum fill line.

4. Clean the Paper Feed Rollers:

• Dust and debris on the rollers can cause the paper to slip while feeding.
• Steps to clean rollers:
  1. Turn off the printer and disconnect it from the power source.
  2. Open the access area where the paper feed rollers are located.
  3. Use a lint-free cloth slightly moistened with water to gently wipe the rollers.
  4. Allow the rollers to dry completely before turning the printer back on.

5. Check for Obstructions:

• Inspect the paper path for any debris, torn pieces of paper, or foreign objects that might be preventing proper feeding.

6. Update Printer Firmware: Update the firmware on an HP printer 

• Make sure your printer's firmware is up to date, as software updates can sometimes resolve feeding issues.

Refer to this document: HP Smart Tank 670 series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.