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Tish18
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Message 1 of 2
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While fixing a paper jam, the paper tore and I can't get the rest out of the printer

HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer
macOS 10.14 Mojave

In fixing a paper jam in my #6968 printer, the paper tore, and I can't get the rest of the paper out of the printer so it is still jammed.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Tish18,

 

I'd like to help!

 

I understand a piece of paper is stuck inside the printer.

 

Try the below suggestions-

 

Step 1: Look for jammed paper

 

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

  • Clear jammed paper from the input tray
  • Clear jammed paper from the ink cartridge access area (rear access)
  • Clear jammed paper from the automatic document feeder

 

Step 2: Make sure the carriage can move freely

 

Step 3: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

  • Clean the rollers from inside the ink cartridge access area
  • Clean the duplexing rollers
  • Clean the rollers in the ADF

Step 4: Reset the printer

 

For instructions refer to - A 'Paper Jam' Error Displays

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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