White Ribbon is disconnected

[Olizama]

Printer keeps showing a carriage jam message: Printer carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select "OK". There's no paper jam. The only odd thing I see is that the white Ribbon is disconnected. Help please? 

[Jay_G24]

Hi @Olizama,

Welcome to the HP Support Community

I'd like to help!

I understand the encoder strip is disconnected from its position.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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