White plastic roller come off

[Rob19821]

The white roller has come off and now fully out and I don’t know who to put it back in. I have two pieces to it.

originally there was a constant Jam and the plastic was bent and in trying to move it all came out. 

I don’t know how they are supposed to go back in. 

 

[sandytechy20]

@Rob19821

Welcome to the HP support community.

I understand that you are unable to put the rollers back in, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.