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01-16-2023 04:48 AM
The white roller has come off and now fully out and I don’t know who to put it back in. I have two pieces to it.
originally there was a constant Jam and the plastic was bent and in trying to move it all came out.
I don’t know how they are supposed to go back in.
01-25-2023 04:28 AM
Welcome to the HP support community.
I understand that you are unable to put the rollers back in, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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