cancel
Showing results for 
Search instead for 
Did you mean: 
Mrsmooh
New member
3 2 0 0
Message 1 of 6
129
Flag Post

Why won’t my envy 5010 print on cricut sticker paper?

HP Recommended
Envy 5010
Mac OS X 10.6 Snow Leopard and older

I’ve tried every setting and the printer will not feed the cricut sticker paper through. It’s driving me crazy! Any solutions?

5 REPLIES 5
your_fix
Level 3
30 29 2 4
Message 2 of 6
Flag Post
HP Recommended

the paper weight must be less than 250 gsm

Reply
0 Kudos
Mrsmooh
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

It is. 

Reply
0 Kudos
your_fix
Level 3
30 29 2 4
Message 4 of 6
Flag Post
HP Recommended

any error messages? if yes on the pc or th printer?

Reply
0 Kudos
Mrsmooh
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

No nothing. It sounds like it’s printing but it doesn’t stop and the paper gets jammed on the back roller  having not been picked up 

Reply
0 Kudos
your_fix
Level 3
30 29 2 4
Message 6 of 6
Flag Post
HP Recommended

If it doesn't get jammed with plain paper its most likely the paper weight.you can try to clean the paper feed rollers. check step 4

https://support.hp.com/in-en/document/c05547613

the plain paper weight the printer can take is 80 gms , now for photopaper it cant exceed 250 but even so it could be too much. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation