cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Mrsmooh
New member
3 2 0 0
Message 1 of 6
248
Flag Post

Why won’t my envy 5010 print on cricut sticker paper?

HP Recommended
Envy 5010
Mac OS X 10.6 Snow Leopard and older

I’ve tried every setting and the printer will not feed the cricut sticker paper through. It’s driving me crazy! Any solutions?

5 REPLIES 5
your_fix
Level 3
30 29 2 4
Message 2 of 6
Flag Post
HP Recommended

the paper weight must be less than 250 gsm

Was this reply helpful? Yes No
Mrsmooh
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

It is. 

Was this reply helpful? Yes No
your_fix
Level 3
30 29 2 4
Message 4 of 6
Flag Post
HP Recommended

any error messages? if yes on the pc or th printer?

Was this reply helpful? Yes No
Mrsmooh
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

No nothing. It sounds like it’s printing but it doesn’t stop and the paper gets jammed on the back roller  having not been picked up 

Was this reply helpful? Yes No
your_fix
Level 3
30 29 2 4
Message 6 of 6
Flag Post
HP Recommended

If it doesn't get jammed with plain paper its most likely the paper weight.you can try to clean the paper feed rollers. check step 4

https://support.hp.com/in-en/document/c05547613

the plain paper weight the printer can take is 80 gms , now for photopaper it cant exceed 250 but even so it could be too much. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation