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‎10-20-2022 04:55 PM

HP Recommended
Product: HP ENVY 4512 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The document is in Word and is a 6 3/4 Envelope -

I have selected 6 3/4 Envelope from the printer menu - 

When I go to print the printer shows "The paper size detected does not match the selected paper size.

 

The 6 3/4 Envelopes are properly loaded in the printer. 

 

Please help

1 REPLY 1

‎11-09-2022 08:16 AM

HP Recommended

Hi @RoyP713,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with printing Envelopes. I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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