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    Fix Windows 10 Update Issues

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Message 1 of 2
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Will not print letter size photo prints.

HP Recommended
Officejet Pro 8500A
Microsoft Windows 10 (64-bit)

My HP Officejet  Pro 8500A will not print letter size photo prints as it has in the past.  I get "paper size or type is incorrect" message.  I get the same message regardless of which photo program I select.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @scgolfer,

 

I'd like to help!

 

To assist better -

 

  1. Are you able to make copies using regular sheet of paper ?
  2. What is the type and weight of the paper you are using?
  3. What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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