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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Wrong paper size

Create an account on the HP Community to personalize your profile and ask a question
05-27-2022 03:38 PM
Welcome to the HP User Community.
"How" depends on the printer - there are many, many models of HP Printers.
Home and Small Office printers fall into roughly two categories:
- Printers with a display panel where you can interact with the printer to enter input
- Printers without a display panel that communicate with a limited button / lights setup
"When" it is necessary to change / update / edit the paper size and type depends on
- The Operating System on the device you are using to open, view, submit the job to the printer
- Whether you have recently changed the paper loaded in the tray (or even just opened the tray)
"Where" it is necessary to change / update / edit the paper size and type depends on
- The Operating System on the device you are using to open, view, submit the job to the printer
- The software or application you are using to open, view, submit the job to the printer
Examples
Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel
NOTE This Section is not applicable to printers lacking a printer display panel.
Look for a message on the printer display panel.
Click Modify / Change / No-Yes (wording varies),
Select / Adjust the paper size and type, Click OK
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Paper Sizes
No Size in List?
If the size of the Paper Size is not in the Drop-down list,
If the printer supports the option,
Select Custom
Notes:
- Not all printers support size “Custom”
- "Copy" dislikes mismatched content / paper size and type. For example, select for Tray: Standard sized "Letter" / "A4" plain paper
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Embedded Web Server (EWS)
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTES
- EWS is available on many network connected printers.
- Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.
If EWS is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
No Size? If the size of the Paper Size is not included in the Drop-down list, Select Custom
Copy dislikes mismatched content / paper size and type. If / As available, Check / Update Copy settings in EWS > Copy > Settings > Copy Defaults
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EWS – Browser
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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EWS - HP Smart for Mobile - iOS / iPadOS / Android
Reminder: Tray and Paper settings must adjusted before opening the object to be printed.
Open HP Smart (for mobile)
Open Click on “Green Circle Check” on Printer Status icon
Scroll down to Preferences
Click, Tray and Paper
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Tab Settings > Preferences
Tray and Paper Management
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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Retain_Printing_Preferences_13
HP_Smart_Mobile_Main_Menu_15
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
Enter the device type and model name of your HP device
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"