a white plastic piece fell out during a paper jam and i need to know how to put it back on

[Valerie79]

a white plastic piece fell out during a paper jam. The discussion includes insights that might help you identify and reposition the part. OfficeJet Pro 8015E

[zoey7886]

@Valerie79, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Repositioning a Fallen Plastic Piece in HP OfficeJet Pro 8015E! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If a white plastic piece fell out during a paper jam in your HP OfficeJet Pro 8015E, it's important to identify the location and the specific component that dislodged. Here are some steps and insights to help you identify and reposition the plastic piece:

Steps to Identify and Reposition the Plastic Piece

Turn off the Printer and Disconnect the Power

• Press the power button to turn off the printer.
• Disconnect the power cord for safety.

Inspect the Printer's Interior

• Open the printer's access door to inspect the internal components.
• Look for areas where the plastic piece might belong, such as the paper feed mechanism, cartridge area, or printer trays.

Refer to the Printer Manual

• Check the printer’s user manual or guides. HP often includes diagrams and instructions for common parts.
• You may find specific details on the plastic piece and guidance on how to reposition it.

Use the Following General Areas for Inspection:

• Paper Feed Equipment: Plastic guides that help paper alignment or feed might have come loose.
• Cartridge Area: Parts near the ink cartridges where guides or clips are used.
• Output Tray: Small levers or flaps that aid in paper output handling.

Reinsert the Plastic Piece

• Once identified, align the plastic piece with the matching slot or connector in the printer.
• Gently press and secure it into place without using excessive force.  

Hope this helps! 

Take care, and have an amazing day!  

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