• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-02-2023 04:15 AM

HP Recommended
Product: HP ENVY Pro 6430 All-in-One Printer

Good morning, I bought the envy 6430e 3 day ago, correctly installed everything works fine except of the ADF. When I insert the sheet to be scanned into the ADF the display shows a conutdown from 3 to 0 and buttons for the copy light up (it seems that everything's ok...). Then, starting the scan from HP SMART on pc (from ADF)  some gears into the printer start to work but document remains there. I tried many times without success wasting a lot of time, I'm about to return it to the dealer.

Thanks in advance for any suggestion/advice.

Alessandro

Category:
1 REPLY 1

‎05-04-2023 03:43 PM

HP Recommended

@Ale-6000

 

Welcome to the HP support community.

 

I understand that ADF is not picking up the paper, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.