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cmcd
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Solved!

business card disappeared - cp2025dn Printer mystery

HP Recommended
cp2025 dn
Microsoft Windows 10 (64-bit)

So without thinking I decided to print a single business card.

 

I placed it in the manual tray landscape and it pulled the card in, but it disappeared! Obviously it is inside the printer, but I have looked everywhere I can easily access and it is nowhere to be found.

 

The printer works fine - I've been able to print without jams or other issues.

 

Any thoughts on where to look so it doesn't create issue down the road?

 

Thanks

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Repairatrooper
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HP Recommended

Remove the paper tray, press the green button to drop the tray1/duplex tray down and the card will be sitting there. See page 103 of the user guide http://h10032.www1.hp.com/ctg/Manual/c01425624.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Repairatrooper
Level 13
Level 13
8,613 8,511 891 2,602
Message 2 of 3
Flag Post
HP Recommended

Remove the paper tray, press the green button to drop the tray1/duplex tray down and the card will be sitting there. See page 103 of the user guide http://h10032.www1.hp.com/ctg/Manual/c01425624.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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cmcd
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Never had anything stuck there before and didn't even know to check that. Thanks!

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