• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎10-06-2021 06:40 PM

HP Recommended
Product: cp2025 dn
Operating System: Microsoft Windows 10 (64-bit)

So without thinking I decided to print a single business card.

 

I placed it in the manual tray landscape and it pulled the card in, but it disappeared! Obviously it is inside the printer, but I have looked everywhere I can easily access and it is nowhere to be found.

 

The printer works fine - I've been able to print without jams or other issues.

 

Any thoughts on where to look so it doesn't create issue down the road?

 

Thanks

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2021 09:30 PM - edited ‎10-06-2021 11:25 PM

HP Recommended

Remove the paper tray, press the green button to drop the tray1/duplex tray down and the card will be sitting there. See page 103 of the user guide http://h10032.www1.hp.com/ctg/Manual/c01425624.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-06-2021 09:30 PM - edited ‎10-06-2021 11:25 PM

HP Recommended

Remove the paper tray, press the green button to drop the tray1/duplex tray down and the card will be sitting there. See page 103 of the user guide http://h10032.www1.hp.com/ctg/Manual/c01425624.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-07-2021 09:53 AM

HP Recommended

Never had anything stuck there before and didn't even know to check that. Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.