can't complete cleaning on HP OfficeJet Pro 6968 because paper jams

[tamimd67]

I can't complete cleaning on HP OfficeJet Pro 6968 because the paper jams internally.  I have tried every self-help tutorial provided, but nothing has worked.  I am out of warranty.

[zoey7886]

@tamimd67, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Paper Jams in HP OfficeJet Pro 6968! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing paper jams and are unable to complete cleaning in your HP OfficeJet Pro 6968 printer, here are detailed steps to help you resolve the issue:

Check the Paper and Reload It

Paper feed issues may result from using ripped, dusty, curled, wrinkled, or bent paper. Use only good quality paper that meets printer specifications and ensure it is neatly stacked in the tray.

1. Lift up the output tray, and then pull the input tray toward you to open it.
2. Remove any paper from the input tray.
3. Remove any severely bent, wrinkled, or torn paper from the stack.
4. Check for obstructions inside the input tray. Make sure nothing blocks the paper from engaging with the rollers.
5. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
6. Insert the stack of paper into the input tray.
7. Push the stack of paper toward the rear of the input tray until the paper stops, and then gently slide in the paper width guides until they lightly rest against the edges of the paper.
8. Push the input tray forward until it snaps into place, and then lower the output tray.
9. The printer control panel should display the paper size loaded. If the paper size loaded does not match what is displayed, touch Modify, select your paper size and type, and then touch Done.

Try to print. If the issue persists, continue to the next step.

Clean the Paper Tray Rollers

Clean the paper tray rollers underneath the printer.

1. Carefully lift the printer and set it on its side.
2. While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer.
3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
4. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
5. Allow the rollers to dry completely (approximately 10 minutes).
6. Close the paper tray, and then set the printer upright.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,