carriage says its blocked and can't move

[Scoobee1020]

Hello, my printer stays that the cartridge carrier is blocked by a paper jam, but it is not jammed.  Recently it has become very loud when the carriage moves, back and forth.  I have factory reset the printer via my home wi-fi and I have downloaded any drivers I could find, I unplugged it for60 seconds, but nothing is working. Does anyone have any advice? I would really appreciate any help someone could throw my way.

Thank you,

[TEJ1602]

@Scoobee1020, Welcome to HP Support Community!

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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