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02-24-2021 06:31 PM
get the message "Carriage Jam, Clear carriage jam, press OK. Can't find a jam. Flashing exclamation mark. Can't turn off printer. Have followed several instructions to turn on/off, unplug, etc. Nothing seems to fix it.
02-24-2021 10:05 PM
Have you physically looked to confirm that there is not something jamming the print carriage. Part of a paper jam, dislodged cartridge? Anything look out of place?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-25-2021 08:04 AM
Thanks for your reply. I have checked everything to the best of "my" ability, and don't see anything out of place. The printer has shown "shutting down" all night and I can't even turn it off. The start button is flashing. I checked the print que and there are no pending jobs. I have unplugged it several times. I either get the carriage error or the shutting down message. This started with a paper jam and stopping the job mid way.