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perplexed11
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carrriage jam error message, can't find any jam in carriage area. Have followed all sug

HP Recommended
HP Photosmart D5360
Microsoft Windows XP

get the message "Carriage Jam, Clear carriage jam, press OK.  Can't find a jam.  Flashing exclamation mark.  Can't turn off printer. Have followed several instructions to turn on/off, unplug, etc.  Nothing seems to fix it.

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Repairatrooper
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Have you physically looked to confirm that there is not something jamming the print carriage. Part of a paper jam, dislodged cartridge? Anything look out of place?

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perplexed11
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Thanks for your reply.  I have checked everything to the best of "my" ability, and don't see anything out of place.  The printer has shown "shutting down" all night and I can't even turn it off. The start button is flashing.  I checked the print que and there are no pending jobs.  I have unplugged it several times.  I either get the carriage error or the shutting down message.  This started with a paper jam and stopping the job mid way.

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perplexed11
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The ink cartridge unit does not go all the way to the right (over what looks like a cartridge cleaning area).  A plastic piece stops it from going all the way over.  I don't know if this is the problem.

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perplexed11
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The ink cartridge unit does not go all the way to the right (over what looks like a cartridge cleaning area).  A plastic piece stops it from going all the way over.  I don't know if this is the problem.  Thanks.

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