carrriage jam error message, can't find any jam in carriage area. Have followed all sug

perplexed11 · ‎02-24-2021

get the message "Carriage Jam, Clear carriage jam, press OK. Can't find a jam. Flashing exclamation mark. Can't turn off printer. Have followed several instructions to turn on/off, unplug, etc. Nothing seems to fix it.

Repairatrooper · ‎02-24-2021

Have you physically looked to confirm that there is not something jamming the print carriage. Part of a paper jam, dislodged cartridge? Anything look out of place?

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perplexed11 · ‎02-25-2021

Thanks for your reply. I have checked everything to the best of "my" ability, and don't see anything out of place. The printer has shown "shutting down" all night and I can't even turn it off. The start button is flashing. I checked the print que and there are no pending jobs. I have unplugged it several times. I either get the carriage error or the shutting down message. This started with a paper jam and stopping the job mid way.

perplexed11 · ‎02-25-2021

The ink cartridge unit does not go all the way to the right (over what looks like a cartridge cleaning area). A plastic piece stops it from going all the way over. I don't know if this is the problem.

perplexed11 · ‎02-25-2021

The ink cartridge unit does not go all the way to the right (over what looks like a cartridge cleaning area). A plastic piece stops it from going all the way over. I don't know if this is the problem. Thanks.